Know Your Audience

Direct marketing company Harte-Hanks recently published the results of a survey on how corporate buyers make decisions (“Mapping the Technology Buyer’s Journey: Survey Questions & Responses”). The company surveyed 500 buyers and “decision-influencers” mainly from the U.S. but also from Canada. Of interest to corporate writers was a question on how those surveyed became aware

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Create a Meaningful Mission Statement

The website dilbert.com (the Internet home of Scott Adams’ business-parodying Dilbert cartoon) once featured an automatic mission statement generator. In the true spirit of Dilbert, the generator would return such gems as “leverage our internal synergies to create a win-win” and other such nonsense that all too often sounded like the actual mission statements businesses

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Be Specific!

In a recent post on her business writing blog, Lynn Gaertner-Johnston talks about the value of giving examples: I was on a United Airlines flight from Seattle to San Francisco this week, when a flight attendant said something I had never heard before. Usually at the end of a flight, passengers hear an announcement about

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Using humor in business communications

Why use humor in business communications? Done correctly, humor can add personality and life to an otherwise dull or routine project. Anecdotes, humorous quotations or clever observations can help to win over a reader and make them more receptive to your message. In fact, many business books contain cartoons scattered throughout them designed to reinforce

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10 Rules for Nonfiction Writers

In 2001, author Elmore Leonard published a column in the New York Times in their “Writers on Writing” series that contained 10 rules for writing fiction. Now the subject of a book, the column was equal parts entertainment and sincere advice for those who write fiction and do it poorly. Reading Elmore’s column has motivated

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